Major Incident Management Terminology

Incident: An occurrence due to unforeseen circumstances, which, if not handled duly, can turn severe to disrupt or deteriorate organization’s assets and services. Personnel Absence, Power Outage, Network Failure, Transport Disruption.

Major Incident: A major incident is a mass emergency outage or loss of service. The definition of emergency-level varies across organizations. Examples: Earthquake, Wildfire, Floods, Hurricanes, etc.,

Incident management: Incident management is a sequence of response, recovery and restoration steps taken to identify, analyze, and resolve critical incidents, which could impact an organization if not managed. Incident Management helps to restore normalcy by minimizing impact to operations and to maintain quality.

Incident phase: The Incident phases are the various phases involved in an Incident management like Identification, Containment, Eradication, Recovery, Restoration, etc.,

Incident task: The incident is an unplanned interruption and creation of the incident task is used when a particular incident requires specific organizational teams to get involved in their respective Incident response, recovery, restoration areas to collaboratively resolve a particular incident.

Incident history: Incident history means a set of data with all details of an incident, documenting the history of the incident from occurrence to resolution, including original report, investigation, conclusions, remediation, verification of completion of remediation, and assessment of the resilience of improvements achieved.

Form fields: Dynamic form fields are fields that change in real-time as user fill them out. They guide the user to easily complete a form. While creating IM templates the user can create dymanic form fields that are data-driven and responsive to user inputs.